Find all hotels by Independent in Epitawala

"I booked Kurunduketiya as a birthday present for my partners 30th and some nice accommodation to finish our holiday at. However due to poor administrational errors, the resort didn’t have the correct details of our booking which we had paid for in full. It wasn’t until I reached out with questions about the booking 5 days prior that they contacted me to tell me that they had double booked and that we had to cut our stay short one night. They did offer up accomodation at another resort, however it was far inferior and had poor reviews. This then meant that rather than relaxing and enjoying our final day in Sri Lanka, we had to pack up and move to different accommodation for the final night. What made the whole experience worse was that rather than issuing me a full refund promptly, the manager Jayomi took a long time to resolve the issue fully and has ultimately left me out of pocket. The accomodation itself was beautiful, but it was a very disappointing way to end the trip. Particularly given the way it was handled so poorly with management and Expedia. "

"Such an amazing tranquil location. But what made it so special was all the people involved in ensuring my stay was filled with incredible experiences. From the start the owner Leon went above and beyond to make sure i got everything i wanted from this trip, and with the help of his brother Leo they arranged all of my trips around Sri Lanka. Kingsley drove me everywhere and he was incredible with his knowledge and such a calm perskn to be around. Then there was Liheru and Jagath who worked at the villa, like two ninjas, kept popping up to check if i needed anything. I cannot thank everyone involved enough. I will definitely stay in touch with my new friends, and stay here again when i return to Sri Lanka. ♥️"