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"Hotel is getting ready to close for the winter so it was a little empty but the food was ample and good, the staff are amazing. I forgot my uk to eu adapter and they loaned me one. "

"We booked the room and then we attempted to contact the property countless times to confirm our reservation and no one answered the phone. On arrival were met by a staff member that should not be working in hospitality as he never said any welcoming words. On the way to our room we realised that we made a huge mistake as the dirt in the corridors was indescribable and unfortunately the smell of food such as fry macro and variety of off soup we’re almost chocking us; never mind that when I entered the room I realised that the room itself was worst than the corridors, when tried to get a shower the shower was broken which was fixed but the toilet flush wasn’t working properly and I did have to fill 10 litres of water bottle and use it to flush the toilet.This also was reported but for four days we were there no one did fixed the issue. In the morning we miss the breakfast but when we went to the snack bar it become clear to us why there was bad smell in the corridor as the staff were frying everything in a black oil, the tables and food areas were disgusting. Food at the snack bar is disgusting and not safe to eat. Nobody from the hotels chefs follow food hygiene guidelines and checked the temperature of the hot dishes during my stay! Kitchen staff did not speak any different languages like English. There is no description of the food nobody knows what they eating! No information about food allergy! The hotel description are 4 stars but did not meet the criteria for 2 stars!"

"Our room was huge and the twin beds were both small doubles. The bathroom had a bath and separate walk in shower. Bath robes and slippers were provided. The sea view from the balcony was fabulous. The buffet meals had a fantastic selection and plenty of it! Tea and coffee was freely available at breakfast as well as juices and water. All the staff were friendly and the restaurant staff were exceptional. There is a walkway that leads directly onto the beach so no crossing the road! Would thoroughly recommend this hotel."

"This is my worst all inclusive vacation ever! I want my money back !!! I was there with my friends,and here are some of the things that are so bad!!! 1. We were there from July 8 to July 11, and wasn’t any A/c working. 2. For the entire resort they have only 1 [one only) iron , and no iron birds. 3. The kid swimming pool was dirty, water was green . 4. No shampoo , or any any other things only one small soap. 5 No towels at the beach, they did not change them in the room 6. The food is horrible , no service at all, 7. All the staff is Ukrainian , and they do not speak Bulgarian or English. 8. No soap or toilet paper in the restrooms at the lobbies. I have pictures upon request. This is not even 1 star resort."

"We loved our stay at Sol Luna Bay!! Thank you! We felt like every day the hotel was exceeding our expectations. The animation staff was amazing, and our kids loved the mini kids club! There was always something to o for them.We happened to stay at the hotel while our son was turning 5. To our surprise he received some treats from the hotel with a heartwarming note! The hotel was always clean and well maintained. There was a big variety of food, fresh and delicious. All five members of our family could always find something that they loved. The ladies on the kitchen and in the dining room were very nice and friendly. Another surprise was a special dinner on Saturday which happened to be our last night with decorated dining room, music, champagne and party on the beach! We will definitely recommend this hotel to our friends. "