I booked 3 days stay through Expedia. 1st day was Sunday. As soon as checked in and arrived, I told the receptionist that I will only stay for 2 days and needs a refund for a day. She told me that she already advised the owner. Monday, Sept. 16, 2024 - I reminded them again about my refund for a day and the lady told me that it’s all good and the 1 day refund will be credited back to my account. I called expedia customer service and they contacted the owner (Patrick). He said that he can only approve half of the day because he werent informed about my request (which is not my fault if the staff is too dumb not to tell the owner, and I was advised in the first place that she did informed the owner). So someone is lying or did not do the job well done. It’s been 3 weeks and they never credited any refund at all. I hope their cheap hotel can benefit from that funds that I did not use at all. Been to different countries around the world and I can say that their hotel has the worst service of all time. They don’t even provide daily toiletries. The staff aren’t friendly and can’t even greet you whenever they see you. Worst experience. I like Scotland, but the experience in this hotel makes me feel that I don’t want to visit their place anymore. For people who are planning to go to the area, please dont go to this hotel. This is my most Terrible experience and won’t ever recommend their hotel. Just go to the hotel near the city. Never to this hotel. I swear to God they are the worst