the property seemed charming til we got in. I was told both my the property and the travel agent that it was a 'spacious, generous' two twin bed room. It was for myself and my sister - the room was insanely small.. if you opened the closet you would have to get out of your own way as it almost hit the bed. the pillows were so so horrendous.. like rocks.. those are cheap bolsters, they are not pillows. the room was insanely hot and the window could only be open a crack.. the hallways were grubby, and what was worse - was that the front staff were not interested in helping. she was condescending and rude. and ultimately, after hours on the phone, i got nothing except a totally ruined trip. no sleep for two nights, a severe migraine as a result of the horrible beds and pillows. for 550 dollars a night i at least expected to be able to sleep through the night. shame on you expedia and the parliament hotel. and you knew i asked for a refund - you were not able to make me happy as you clearly didn't have the rooms promised, and if your guest isn't able to sleep, and be comfortable , shouldn't you want to just let them leave? what a disappointed.