6/10 Okay
Joseph
Traveled with partner
1 December 2024
Could not check in til almost 5pm . We waited in the lobby for 40 minutes while our room was cleaned. Front desk clerk said they were understaffed. That unfortunately is not the customers problem. Then when we checked in an hour later nothing was offered for the inconvenience. Room was not vacuumed, toenail clippings were on the carpet and there were no garbage bags in the cans. Also the heat had to be turned up to almost 76 to be warm and then went back down to 67 when we left each day to go out so it was freezing when we came back. The room itself was very nice but I would not come back if the service did not improve. We like the suite with the full kitchen so we can eat in if we choose. Sorry to be negative but I hope it helps improve so we could stay again.
Thank you
Joseph
Stayed 2 nights in Nov 2024