I cant fault the customer service, and being only a few hundred yards from Pile Gate, the location of this property was superb. The main bars, cafe's, bus links, tourist attractions and ports are within a few minutes walk and getting around was easy. The property on the otherhand was not as described or as shown in the pictures. Firstly, the studio apartment was tiny so there was definitely some clever photography done to make this look bigger than it was, therefore, first and last impressions were that of disappointment. Being 6ft 3, it was near on impossible to walk through the property without knocking into something, let alone being able to use the shower comfortably or to stand to use the toilet for fear of hitting my head on the boiler that protrudes from the wall. Whats more, i could literally stand in the middle of the appartment with my arms out and reach both walls, whereas the photos suggest the property is much larger. The finish of the property wasn't great either - there were marks on the walls, ripped bed sheets, the skirting boards were coming off the walls, the tiling round the sink was unfinished, and more worringly, there were several exposed wires hanging from the walls (mainly in the bathroom). The bathroom was also hazardous as any excess water failed to drain away, meaning there was a constant puddle on the floor. You can tell this has been an ongoing issue as the skirting board and door surround in the bathroom is mouldy and could do with replacing.