8/10 Good
ALI, Houston
Traveled with partner
23 December 2024
Liked: Cleanliness, property conditions & facilities
Have stayed at this property many times and they have made it comfortable for me. Ms Fatouma and Ms Wellington at the reception were excellent and helped out in every possible way.
The breakfast buffet was good but the staff were struggling as it was very crowded and they were having a hard time keeping up even though they were working hard.
There is another problem at the breakfast buffet restaurant where they have an open area outside and people were going in and out and the door didn’t close which affected the air conditioning system so it was very hot inside the restaurant as the door was left open. I did inform the restaurant manager but he said unfortunately there was nothing that he could do. Some times people forget that a customers pay for a a pleasant service to be comfortable and it’s important to make the guests comfortable to keep coming back.
ALI
Stayed 6 nights in Dec 2024