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Palace Downtown

5.0 star property
Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain

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Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Restaurant
View from property
Restaurant
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Housekeeping
The current price is SAR 1,838
SAR 2,272 total
includes taxes & fees
1 May - 2 May

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Fountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 70 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Lake View Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 51 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 51 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite, Lake View

Diplomatic Suite, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 105 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 105 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

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  • Free WiFi
9.6 out of 10, Exceptional, 107 reviews
The price is SAR 740
SAR 929 total
includes taxes & fees
10 Apr - 11 Apr
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About the neighborhood

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • Dubai Mall - 6 min walk - 0.5 km
  • Dubai Fountain - 10 min walk - 0.9 km
  • Dubai Aquarium & Underwater Zoo - 16 min walk - 1.4 km
  • Burj Khalifa - 19 min walk - 1.7 km
  • Dubai International Convention and Exhibition Centre - 9 min drive - 7.1 km

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 25 min drive

Restaurants

  • ‪Pickl - ‬11 min walk
  • ‪Günaydin - ‬5 min walk
  • ‪Abd El Wahab, Souk Al Bahar - ‬5 min walk
  • ‪Palace Lobby - ‬1 min walk
  • ‪Beirut Khanum - ‬2 min walk

About this property

Palace Downtown

Luxury eco-certified hotel near Dubai Mall
Located close to Dubai Fountain and Burj Khalifa, Palace Downtown provides a poolside bar, shopping on site, and a coffee shop/cafe. Treat yourself to reflexology, a manicure/pedicure, or a deep-tissue massage at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and a library.
Other perks include:
  • An outdoor pool and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and free newspapers
  • Multilingual staff, a banquet hall, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 242 rooms feature comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and bidets
  • 42-inch LCD TVs with satellite channels
  • Balconies, LED light bulbs, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

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The price is SAR 654
SAR 825 total
includes taxes & fees
3 May - 4 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
LIST_ALT

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Palace Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Downtown?

Self parking and valet parking are free at this property.

What time is check-in at Palace Downtown?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Palace Downtown?

Check-out is at noon.

Does Palace Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 400 per vehicle applies.

Where is Palace Downtown located?

This family-friendly Dubai hotel is located on the boardwalk/promenade, within a 10-minute walk of Dubai Mall and Dubai Fountain. Burj Khalifa and Dubai International Convention and Exhibition Centre are also within 3 mi (5 km). Dubai Trolley Station 2 Tram Station is only a 4-minute walk and Dubai Trolley Station 1 Tram Station is 7 minutes.

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Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 790 out of 1001 reviews
Rating 8 - Good. 143 out of 1001 reviews
Rating 6 - Okay. 42 out of 1001 reviews
Rating 4 - Poor. 10 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Great atmosphere, nice smell, clean and great employees, specially the ones from the restaurant in the pool area
Stayed 8 nights in Feb 2025

10/10 Excellent

arif

Liked: Cleanliness, staff & service
Excellent hotel, with outstanding personal service from staff. Cannot beat the location
Stayed 3 nights in Feb 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and a very hospitable staff! Food was excellent and the breakfast buffet was unbelievable! Perfect location. Spa too was wonderful!
Stayed 3 nights in Feb 2025

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located in the heart of the best of Dubai
Stayed 3 nights in Feb 2025

10/10 Excellent

Kapeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great!
Stayed 5 nights in Dec 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, I received exceptional service and felt very welcome. Waseem, a floor manager, provided outstanding assistance with check-in. The staff were all very pleasant, and I plan to return to this hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic !
Stayed 3 nights in Feb 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent
Stayed 1 night in Feb 2025

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and location!
Stayed 1 night in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the fountain show, conveniently located next to the mall. The property itself is beautiful and housekeeping staff does a great job. The buffet breakfast is excellent.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly a gem! The view is absolutely breathtaking, offering a serene and picturesque backdrop that made our stay unforgettable. The staff were incredibly welcoming, attentive, and went above and beyond to ensure we had a comfortable experience. The amenities were top-notch, adding a touch of luxury to our visit. The only downside was that the pool was closed during our stay, which was a bit disappointing. However, this minor setback didn’t overshadow the overall excellence of the property. Despite this, we would highly recommend this place to anyone looking for a fantastic getaway. It’s a must-stay property, and we can’t wait to return!
Stayed 3 nights in Mar 2025

6/10 Okay

KANWAL

Liked: Cleanliness
A lovely location but needs revamping and better staff management. After we mentioned the issues they were a bit attentive. But very sad that the suite had no welcoming feel to it. Only after we said it did a bowl of flowers and fruit appeared in the suite …which is meant to be one of the top su
Stayed 4 nights in Mar 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest rooms felt dated - no desk or dining table, outdated seating, cramped bathroom, inconvenient power supply. Main restaurant dining hours a bit odd. Breakfast until 11:00am, Lunch starting at 1:00pm. Great, walkable location with amenities and dining options nearby. I felt like I was paying a premium for the location rather than the quality of the guestroom.
Stayed 2 nights in Feb 2025

8/10 Good

su ah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very complication just walking distance from Dubai mall. Clean and friendly staff
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicole E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palace Downtown was an excellent hotel for our family over Christmas. Every detail was so thoughtful and the location can not be beat. The breakfast staff were so attentive and made our kids feel very special. The rooms were spacious, clean and very comfortable. We woyld absolutely stay here again
Stayed 4 nights in Dec 2024

10/10 Excellent

Jola

Liked: Amenities, property conditions & facilities
Service was amazing!
Stayed 3 nights in Nov 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel nice location and spacious rooms.
Stayed 1 night in Aug 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great location
Stayed 1 night in Jul 2024

10/10 Excellent

Kanwar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property. Amazing Staff. Best view in entire Dubai for Burj Khalifa.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jack

Liked: Amenities
Everything
Stayed 2 nights in Feb 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, super recommended
Stayed 8 nights in Nov 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice hotel and the location was just perfect. Just a few minutes away from Dubai Mall and Burj Khalifa, and has a lot of great restaurants around.
Stayed 5 nights in Sep 2024

10/10 Excellent

tikimia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place!!
Stayed 1 night in Sep 2024

10/10 Excellent

Jessie Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, location and amenities. thirptara on site is an amazingggg restaurant also, cannot recommend this hotel enough
Stayed 6 nights in Sep 2024