2/10 Terrible
Rozalyn
Traveled with family
27 November 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This hotel is hidden in the parking garage of Marriott Marquis. This made it extremely difficult to hire taxi services and delayed our adventures around Dubai and surrounding cities. The hotel rooms are absolutely beautiful; however, the service is subpar. My husband’s birthday surprise in the room was embarrassing for a supposedly 5 star hotel and it was ultimately ruined due to staff not being attentive to my requests to do something special for him after noting it on booking and also four other times at the hotel the day of his birthday. He was able to guess what was going on and we didn’t go into the room until later in the night and it was in a hurry due to having to leave for the airport for our flights. I did get some accommodation due to this mishap by an understanding Asian lady. I appreciated her so much. As a travel agent, I will NOT recommend nor book from this hotel ever again. The breakfast is mediocre and overly priced at $33/day and also had limited availability as well as the location being extremely inconvenient and far from everything. The toiletries weren’t checked for content levels and this shouldn’t have been an issue in the first place. As a Hilton credit card holder/member as well, this was not a great experience for a memorable occasion.
Rozalyn
Stayed 6 nights in Nov 2024