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"This is a great place to stay in Cheltenham. A short walk from most places but far enough away to be peaceful. The staff were all lovely and the room was large and airy. The dark painted walls may bother some people but we got used to it. "

"I can thoroughly recommend this beautiful historic hotel! It has been refurbished whilst keeping all these amazing features! The service is superb. The bedrooms are well equipped - little things like fresh milk in the mini fridge rather than capsules! It has a good sized car park. The breakfast Is delicious. Can’t praise it enough!"

"Had a lovely overnight stay. Everything was excellent. Would highly recommend. "

"Full of character, history and interest. Leads to a memorable experience."

"Very friendly staff. It was very clean. The restaurant was amazing. We had really good dinner and breakfast. "

"Lovely stay at this hotel was early arriving and the hotel had our room ready within 30 mins. Used the bar, coffee lounge and had an evening meal in the restraunt all of which were nice with good service"

"The swimming area was very good, clean and staff approachable. The evening meal was another matter. I am diagnosed coeliac and when l told them one waitress thought gluten free and coeliac were two different intolerances. When the manager was told , he bought me pages and pages of listings for me to check whether what l was ordering was g/f. Not very helpful! However breakfast was more understanding, knowledgeable and helpful. One person in every 100 according to the BBC this very morning are coeliac and small cafes and larger chains are now all geared up with g/f listed on menus, it’s about time Best Western got up to date with gluten free as well or someone could be very ill with the restaurant staff lack of knowledge about intolerances. "

"All staff were very professional All had a smile on their face and were friendly The hotel room was really peaceful We enjoyed our stay "

"Very reasonable price. Everything excellent"