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"We have just returned from a weeks stay with two young children (4 and 11 months). Overall it was a lovely hotel, very modern and clean with a luxurious feel. We searched for a long time to find a hotel where we didn’t have to compromise on the quality of the hotel in order to have good children’s facilities and this did not disappoint. The hotel has the look and feel of an adults only but has a fab water park and children’s area too. The food was good, we mainly ate in the buffet restaurant but had one meal at the Asian restaurant and one at the Chefs Grill, which were both good. We had a junior suite room, which was a really good size, the only downside was that there was no bath, which was tricky with two young children. I would give the hotel and facilities 5 stars, however the service really did let it down. Staff were friendly but in no way did they go above and beyond to provide 5 star service. In the restaurants you were never asked if you wanted a drink other than when you first sat down and the waiters were generally un attentive. Every day they watched me walk from the buffet with a baby in one arm and a plate in the other and nobody ever offered to help. One waiter in the Asian restaurant was very rude, the wind blew our soy sauce off the table and all over us, he just stood and watched not offering to help. When we then asked for help he left us all standing up while he seated another table, only to return when we had to ask him again to get us some napkins. "

"Amazing location with private parking. Awesome breakfast and friendly staff"

"Great location, rooms are compact but nicely appointed with everything that we needed."

"Really nice hotel in probably the best location in Chania. Everything spotlessly clean, very helpful friendly staff, excellent food quality. Great bars & restaurants within easy walking distance. Car park was useful too! "

"We spent a few days in one of the larger suites. It was modern, quiet, comfy. The food was good - not the best we have had but above average. Staff was extremely friendly and accommodating. We'd definitely consider it again for quiet/relaxation time. They probably could pay a little extra attention to cleanliness especially around dining areas."

"Pros: Honestly one of the best hotels I have stayed at by far. Very convenient location which makes for a very walkable experience. It was a great feeling being able to shop and then drop my purchases off within minutes or heading home from "The Strip" of bars. The staff is very kind and Maximo and Anna were very kind. If you have the pleasure of meeting Andre as your bartender try the old fashion his are great and not your typical old fashion. Rooms are very clean well put together. Bed is bit firm (I prefer this) the bedding itself is quite soft. and if there is anything the last person before you damaged it is made know so you do not experience any unpleasant surprises. Cons: Honestly none. Retrospect: The only possible one is if you are a health nut and want to bench 600lbs or something along those lines. There is a treadmill, rowing machine ;please be aware that the straps are bit worn and tough to use so your feet will slide since the holders are a bit worn. Free weights: range up to about 15lbs but are of a sand bagged variety . There are towels for yourself but not to wipe down the equipment (Staff takes care of his ). there is also a bike and i recall a bosu ball and blocks If you want to use the sauna advise the staff 20 mins ahead as it takes time to warm and is not on indefinitely. "

"We had a wonderful experience. Thank you to all the staff for making our stay comfortable and pleasant; special thanks to Nicos and colleagues at the restaurant. "

"great staff and facilities. close to a supermarket and a few good cafes if you want to buy your own food and drink outside of the hotel. "

"EVERYTHING WAS THE BEST"