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The Empress Hotel

4.0 star property
Soak up sun-kissed days on the beach or enjoy live entertainment in town. Relax with dinner at The Brasserie Restaurant after exploring local gems like Palace Casino.

Choose dates to view prices

Photo gallery for The Empress Hotel

Executive Double Room, Sea View | View from room
Front of property - evening/night
Reception
Aerial view
Panoramic Penthouse, Sea View | Beach/ocean view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping
The current price is SAR 390
SAR 410 total
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Double or Twin Room, 1 Bedroom, Sea View

Highlights

Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
Electric kettle
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

Highlights

Heating
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Panoramic Penthouse, Sea View

Highlights

Balcony
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Suite, 1 Bedroom, Sea View

Highlights

Separate sitting area
Heating
LED TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Shower/tub combination
Hair dryer
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Double or Twin Room

Highlights

Heating
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Single Room, 1 Twin Bed

Classic Single Room, 1 Twin Bed | Property amenity

Classic Single Room, 1 Twin Bed

Highlights

Heating
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Triple Room

Family Triple Room | Desk, blackout drapes, iron/ironing board, free WiFi

Family Triple Room

Highlights

Heating
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View | Desk, blackout drapes, iron/ironing board, free WiFi

Executive Double Room, Sea View

Highlights

Heating
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Twin Room

Highlights

Heating
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | Desk, blackout drapes, iron/ironing board, free WiFi

Classic Double Room

Highlights

Heating
LED TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

The Sefton

  • Pool
  • Free WiFi
  • Restaurant
  • Gym
8.2 out of 10, Very Good, (440)
The price is SAR 351
SAR 368 total
includes taxes & fees
17 Mar - 18 Mar
The Sefton

About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4RA

What's nearby

  • Douglas Beach - 1 min walk
  • Palace Casino - 5 min walk
  • Gaiety Theatre - 6 min walk
  • Manx Museum - 13 min walk
  • Tynwald - 15 min walk

Getting around

  • Douglas Ferry Station - 17 min walk
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬10 min walk
  • ‪The Woodbourne - ‬12 min walk
  • ‪Terrace Chippy & Diner - ‬12 min walk
  • ‪Victoria Grill - ‬15 min walk
  • ‪Sam Webbs - ‬7 min walk

About this property

The Empress Hotel

Upscale hotel near Douglas Beach
Located close to Palace Casino and Gaiety Theatre, The Empress Hotel provides a free breakfast buffet, a garden, and dry cleaning/laundry services. With amenities like a beachfront location and beachfront dining, this hotel is the perfect place to soak up the sun. The on-site restaurant, The Brasserie Restaurant, serves dinner. Free in-room WiFi is available to all guests, along with a bar and a business center.
You'll also enjoy the following perks during your stay:
  • A ballroom, an elevator, and a 24-hour front desk
  • A front-desk safe, wedding services, and a vending machine
  • A TV in the lobby, a banquet hall, and smoke-free premises
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 104 rooms offer amenities such as free WiFi. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 40-inch LED TVs with satellite channels
  • Wardrobes/closets, electric kettles, and heating

Languages

Bulgarian, English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking within 164 ft
  • Street parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Family friendly

  • Snack bar/deli

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Wedding services

Business services

  • Business center
  • Conference space (2497 square feet)
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

Is The Empress Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Empress Hotel?

There is free parking nearby.

What time is check-in at The Empress Hotel?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at The Empress Hotel?

Check-out is at 11 AM.

Where is The Empress Hotel located?

Located in Douglas, this beachfront hotel is in the city center and within a 10-minute walk of Douglas Beach, Palace Casino, and Gaiety Theatre. Manx Museum and Onchan Pleasure Park are also within 1 mi (2 km). Douglas Ferry Station is 17 minutes by foot.

The Empress Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 309 out of 783 reviews
Rating 8 - Good. 340 out of 783 reviews
Rating 6 - Okay. 88 out of 783 reviews
Rating 4 - Poor. 25 out of 783 reviews
Rating 2 - Terrible. 21 out of 783 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At first exactly what expected. We had food that day in the hotel, but by the evening my daughter was vomiting and the other things linked with food poisoning. This finally stopped at 5am in the morning and needed to rest. It was not a bug or virus and advised it was almost certainly food poison. She only ate at the hotel that day. By 8am there was so much banging and it turned out they were doing work on the room next door. It was a Sunday… bit early for that for a tourist hotel especially as we had been up all night! On check out I tried to advise the receptionist… they were not interested, did not even ask how my daughter was or offer to log my concerns.
Stayed 1 night in Feb 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service
Nice tidy hotel on the waterfront.
Stayed 1 night in Feb 2025

8/10 Good

HENRY

Liked: Cleanliness, property conditions & facilities
Value for money
Stayed 3 nights in Jan 2025

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Gino, OAKVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. People are great
Stayed 2 nights in Nov 2024

6/10 Okay

Everitt

Business traveler
Liked: Staff & service
Hotel is okay.
The stay was okay. The staff was nice. The hotel is pretty clean, just the rooms are a bit simple.
Stayed 4 nights in Nov 2024

8/10 Good

Lloyd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
I stay here when on the island for work as it’s a good location, good value and always clean. There’s also a comfortable bar and restaurant on site which I find great after a long day and breakfast is self serve and has good choice for a quick bite before heading out.
View from the front of the hotel looking out at the bay
Stayed 2 nights in Nov 2024

8/10 Good

kathleen

Traveled with family
Liked: Amenities, property conditions & facilities
The room was huge and gorgeous. The bathroom was very nice. But if I'd known my "ocean view" was blocked by scaffolding, I would have booked elsewhere. The bar and the restaurant were excellent, but the breakfast was cold. And between the vent in the bathroom being noisy and the fact that I could hear the bar music all night long from my room, it wasn't particularly quiet. All in all it was a good stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 3 nights in Oct 2024

6/10 Okay

Megan

Traveled with family
Disliked: Amenities, property conditions & facilities
No leisure facilities/ parking as described in the advert on Expedia
Stayed 2 nights in Oct 2024

8/10 Good

DOUGLAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Promenade
Stayed 3 nights in Oct 2024

6/10 Okay

Lee

Stayed 4 nights in Sep 2024

10/10 Excellent

michael john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Only downside was the size of the lift. I think they could do with 2
Stayed 4 nights in Oct 2024

10/10 Excellent

Sandra

Food and service was excellent especially Darinka
Stayed 3 nights in Oct 2024

4/10 Poor

Verity

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not family friendly. £30 charge for cot bed
Average at best. Stayed there for a wedding with my 18 month old son for 2 nights. Firstly, they charge £15 per night for a travel cot which is shocking. I've stayed in 5 hotels with my son and never been charged before. Put me in a room where i had to get up and down stairs with a pram, an 18 month old and bags on my own. Also charged me £3.10 for a pint of milk to fill up a bottle. Breakfast was ok. Tiny plates and cheap filter coffee.
Stayed 2 nights in Oct 2024

10/10 Excellent

Arthur

Great time
All was excellent
Stayed 3 nights in Oct 2024

6/10 Okay

Daniel

Traveled with partner
Overall it was ok but not quite up to the standards of a Holiday Inn Express. Couldn't get any food the first night; they sold the restaurant to an "event". The event played loud, thumping music til midnight that came up through the building structure and could be heard in all the rooms. No point in trying to sleep until it was over. The food was typical Irish (no surprise: lots eggs, beans, and high-fat meats. Some fruit, no juice. About like an Irish Denny's. The beds were comfortable and slept well after the noise stopped. It's a retrofit of a Victorian era building so lots of levels, not all of which are served by the light. Those with disabilities might find it challenging but we saw worse accessibility in other places. Overall assessment: it'll do but of the 6 hotels we stayed in on our trip, this one was #6.
Stayed 3 nights in Sep 2024

8/10 Good

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located on the promenade. Small room but clean. Good breakfast buffet. Friendly staff.
Stayed 2 nights in Sep 2024

6/10 Okay

Robin

Liked: Cleanliness
My wife and I I whilst being able to walk fount the entrance step's daunting. We were guides to the "Disabled Access". We are not disabled in the wheelchair sense. Perhaps some form of suitable wording along the line of Guest who feel unable to walk up follow the arrows/ please to the lifts. Otherwise a great stay
Stayed 6 nights in Sep 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay, especially getting the chance to listen to an inCREDible piano player, named Phil, on two different nights.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleased with the room & the location of the hotel. The breakfasts are first class as are the bar snacks/meals. I hadn’t expected my room to be serviced everyday so to return and find my bed made, towels folded ect was a bonus. Excellent experience all round. I am considering visiting the Island with my wife in the future and will definitely be booking my stay at the Empress.
Stayed 4 nights in Sep 2024

8/10 Good

Eileen

Liked: Cleanliness, staff & service
Carpets smelly in bedroom
Stayed 3 nights in Sep 2024

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room, bar area clean and they put sky sports on for me!! Definitely return
Stayed 3 nights in Aug 2024