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Krystal Palace Douala

4.5 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Krystal Palace Douala

Lobby
Minibar, in-room safe, laptop workspace, blackout drapes
2 bars/lounges
Library
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Free airport shuttle
  • Breakfast available
  • Parking included

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Executive Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Hydromassage showerhead
Bathrobes
  • Harbor view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Blackout drapes/curtains
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Separate bathtub and shower
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Luxury Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Separate bathtub and shower
  • 30 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Bidet
Bathrobes
Private bathroom
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Premium Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Separate bathtub and shower
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 Queen Bed

Minibar, in-room safe, laptop workspace, blackout drapes

Premium Double Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Separate bathtub and shower
Bathrobes
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Boulevard de la Liberté, Douala, Région du Littoral

What's nearby

  • Eko Market - 10 min walk
  • Cathedral of Saints Peter and Paul - 2 min drive
  • Espace Doual'art - 3 min drive
  • Port of Douala - 5 min drive
  • Douala Grand Mall - 7 min drive

Getting around

  • Douala (DLA-Douala Intl.) - 16 min drive

Restaurants

  • ‪La Reine - ‬11 min walk
  • ‪La Kora Restaurant - ‬2 min walk
  • ‪La Fourchette - ‬7 min walk
  • ‪Café De France - ‬8 min walk
  • ‪Restaurant Table d'OR - ‬11 min walk

About this property

Krystal Palace Douala

Luxury hotel
Free airport pick-up, a free daily manager's reception, and 2 coffee shops/cafes are just a few of the amenities provided at Krystal Palace Douala. Treat yourself to a body treatment, a massage, or reflexology at SPA Krystal, the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free WiFi in public areas, and guests can find other amenities such as 2 bars and a conference center.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a banquet hall, and concierge services
  • A 24-hour front desk, a TV in the lobby, and newspapers in the lobby
Room features
All 237 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
Extra amenities include:
  • Bathrooms with bidets and free toiletries
  • 52-inch TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English, French

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour pick-up airport shuttle
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: EUR 22 for adults and EUR 16 for children
  • 2 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Free daily reception
  • Coffee/tea in common area(s)

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Wedding services

Business services

  • Conference center

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hospital bed available
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 52-inch TV
  • Pay movies
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk chair
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 77 per person, per night
  • A tax is imposed by the city: EUR 6.10 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 16 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Property Registration Number RC/DLA/2009/B/763

We should mention

Pool access available from 6:30 AM to 8:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Krystal Palace Douala Hotel
Krystal Palace Douala Douala
Krystal Palace Douala Hotel Douala

Frequently asked questions

Does Krystal Palace Douala have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:30 AM–8:30 PM.

Is Krystal Palace Douala pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Palace Douala?

Self parking is free at this property.

What time is check-in at Krystal Palace Douala?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Krystal Palace Douala?

Check-out is at noon.

Does Krystal Palace Douala provide a shuttle to the airport?

Yes, there's a free shuttle from the airport to the hotel that runs on request.

Where is Krystal Palace Douala located?

Situated in Douala, this luxury hotel is within a 15-minute walk of Eko Market and La Nouvelle Liberte. Cathedral of Saints Peter and Paul and Espace Doual'art are also within 2 mi (3 km).

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Krystal Palace Douala Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 13 reviews
Rating 8 - Good. 2 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 1 out of 13 reviews
Rating 2 - Terrible. 2 out of 13 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay very comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

Kalesiboh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and nice
Stayed 8 nights in Dec 2023

6/10 Okay

Jeff

Disliked: Staff & service, property conditions & facilities
Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Stayed 3 nights in Nov 2022

4/10 Poor

Nicolas

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Big Mirage
Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Stayed 2 nights in Feb 2024

8/10 Good

Achu

Stayed 1 night in Jan 2025

10/10 Excellent

Monique Sidonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Micael

Stayed 2 nights in Aug 2024

10/10 Excellent

Chenwi

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Neully Flore

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

2/10 Terrible

Louis

Stayed 1 night in Sep 2023