8/10 Good
Cleopatra
Traveled with family
25 July 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My first day didn't go well. There was a strong odor coming from the bathroom. An hour or so later my hubby and I got horrible headaches and were tired. We took meds and sleep most of the day. I investigated further and realized the odor was coming from black mold throughout the shower area. All the crevices, joints, tile and under the sink were filled will black mold. We are highly allergic and thus it explains why we were sick.
The next day I asked to be changed rooms. The lady at the front desk was very kind and moved us to a different room. The new bathroom did have some black mold but it was minimal. I experienced very little odor and no more symptoms. I recommend that you scrub the showers with a strong brush weekly using a strong disinfectant. Then spraying daily with disinfectant. That will reduce and/or eliminate the mold. My new room was much better, comfortable and I enjoyed the view of the park. All staff were friendly. Security was very helpful, friendly and do there jobs very well. Cleaning guys were great. The tall skinny one who cleaned my room on 5th floor daily, did a great job and was very nice.
Cleopatra
Stayed 5 nights in Jul 2024