8/10 Good
hind
2 September 2024
Liked: Staff & service
Disliked: Cleanliness
Ezdan palace
Ramesh in reception is a gem to the hotel. I checkin at 21.00 and he directly address me by name and went above and beyond to ensure providing anything i might need and ensure im comfortable and happy, unfortunately due to my very short stay in the hotel i didnt needed but good sleep.
The hotel was somehow a ghost house with no one around! And the structure of it is enhancing this annoying feeling. Humidity smell through the hotel it might be due to the thick carpets. Hpisekeeping and maintenance teams need to perform better job. Most of room corners were dusty and hotel seems worn out. The bad side of it was the soundproofing! Ohh my good too mich noise from the nearby highway and the corridors lots of door slamming and staff knocking doors😢
Early morning 6:50 i head to breakfast before check out no one was there. Plenty of choices with moderate quality. I had delicious shakshoka thanks to the chef and pancakes were good too. But it was too humid inside the restaurant.
Overall, the hotel has good possibilities specially with malls nearby and being the only hotel in the area but for sure needs renovation.
hind
Stayed 1 night in Sep 2024
