6/10 Okay
Mamdooh
Traveled with family
4 January 2025
Liked: Amenities, property conditions & facilities
The hotel is nice and so are the staff. Everything worked great and you can tell they take care of the hotel and the people. A couple of things that shocked me were the cleanliness of the washroom (when we checked in the toilet was dirty like someone had just used it, and the glasses at the washroom sink we’re supposed to use to gargle looked dirty too). Water pressure in the showers are great! But the shower door leaks onto the washroom floor. Lastly, there was no toilet paper or towels in the 2nd washroom which was odd. Lastly, cleaning staff rinsed dishes that were in the sink with water and put them back with clean dishes. They still had our lipstick marks on them. I thought that was odd. Oh.. and one more thing.. at 11:30pm at night there were kids running around the hotel ringing the room doorbells and running. They woke us up 3 times. When we called reception for help, the guy on the phone asked us if it was OUR kids who were doing that! I mean, why would we call reception for help to tell them our kids were running around the hotel ringing door bells?! I felt like they didn’t take the situation seriously.
Otherwise, when we asked staff for anything else they were prompt and helpful. The food from room service was delicious and plentiful. The views from the room were spectacular and we really loved the proximity of this hotel to everything.
Mamdooh
Stayed 4 nights in Dec 2024