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"Overall fantastic. A bit of difficulties at first but later things got much better and me and my wife enjoyed our stay and we wished it lasted longer. The lady at the room service was absolutely amazing, friendly, helpful, providing us with info about Houmt Esouk. She makes this hotel proud. Mostafa, the room service was friendlier too. The food is absolutely delicious and to our taste. The hotel layout is out of this world and amazing. The swimming pools are very nicely maintained and the beach too with its lounge. I have walked along the beach to look at the other hotels but Plaza Hotel remained outstandingly nicer. Our balcony overlooks the side of the pool but the sea was right in front of us and it was nice waking up to that. I liked very much so the peace and quiet and the ability to sleep without any disturbances. The reception staff were also helpful and so was the guest relation gentleman who was all ears to any concerns. I spoke to many residents and they all share the same views and many of them if not all, it was not their first time there. Although I like the change but I would definitely go back there. I think they could do more to publicise their services as this is not well reflected on the website. I am surprised that I could not see English people in that hotel but from conversations we had with some at the airport on our return, we stayed at the best hotel. "

"Front desk dishonest!! Service are rude Only at restaurant the best is nourddine and imed are the best "

"Good"

"Tout était bien propre repas varié et bon . Cette hôtel vaut bien c’est 4 étoiles La music le soir soirée jusqu’à 23h30 été plutôt dérangeant sinon sur le reste rien à dire ."

"Great experience"

"Not bad, a nice hotel but too noisy. Food is okay but the staff are awesome"

"After visiting serval cities and hotels, this was my favorite stay in Tunisia. The rooms were very spacious and clean. I had a nice view of the courtyard. The breakfast spread was very plentiful and delicious. I will say one area of improvement would be the front desk staff, not very friendly and seemed a bit racist ( would put on all smiles and great service for white Europeans). "

"Worst experience ever ruined by their receptionist Mr Maher Klaibi. I was with my friend, and I spoke with him in arabic he didn't welcome us in a proper way. I made the reservation 1h before heading there, and he tried his best to do not give to us a room beside the booking was confirmed and paid. He was mentioning that we had to pay twice, as he had a bad issue with booking through Expedia and Booking. He said also that he couldn't see that our booking went through from their system. ( generally it takes 30 min everywhere in the world, I never had an issue with last minute booking). When I told him that I will speak with customer service about paying twice and denied check in, he changed behavior and start to be nice and gentle. When the agent contacted him to clarify the situation, he been really kind to me and start to fake smile and acting as a different person. I never been discriminated in my life but here. That's a shame, the hotel wasn't bad. Exept him, everyone nice. I still don't understand the misbehaving of Mr Klaibi to us. "

"Not Clean. Cold, Food is bad"