The staffs at the reception were the worst. It happened when I wanted to check in. I booked a 2 deluxe suite room and without informing us, the staff gave a normal double room. I had babies and an elderly with me. We went up and realised that is not the room we paid for. I went down and the staff said the price you paid for is for this room. I told them speak to expedia then because the prices are from them. He said the prices are wrong on Expedia. He then changed me to another room which was not what I booked and after I insisted of not changing room, only then they gave the room that we booked.
On top of that, the room was noisy. The hotel's restaurant was playing music until 12am. I asked the reception if there is anything they can do about it. I have two babies who were trying to sleep and an elderly in another room. The staff blamed me saying that I am the only one who doesnt want music in my room. Other guests want it. I told her if I want music, I will go your restaurant. I booked a room to rest and sleep, especially if I have small babies. To add that the toiled was clogged and the room was not really clean.
I have booked at the other Green Park Hotels before and this is the worst so far.
I really do not recommend staying here unless you want bad treatment and music until 12am in your room. Another option is Demir Hotel which has a better location.
I added another star for cleaning staffs who were friendly and the location of thr breakfast, which was historical.