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"Lovely and well managed property. Comfortable king bed, and lovely room amenities. The breakfast buffet was truly amazing. "

"An outstanding beach hotel with fantastic staff and service. The food is amazing, offering a delicious variety of Greek cuisine—from the famous Greek salads to fresh seafood and flavorful kebabs. It’s a great choice for an off-season luxury escape with the family. The sports facilities are top-tier, extensive, and exceptionally well maintained—including indoor and outdoor fitness gyms, as well as tennis, padel, football and basketball courts. Lastly, six stars to the entire staff—always friendly, attentive, and helpful throughout our stay."

"Lovely clean, quiet hotel with friendly staff and a terrific breakfast. Great situation near to loads of restaurants and shops. Would recommend and happily return."

"Very friendly and accommodating staff. Food and room incredible. I want to come back for sure. "

"Excellent location. Beautiful room. Beautiful view. Great staff. Solid breakfast."

"Fantastic facilities and great options for all ages. Food quality is fantastic and the main restaurant has themed nights to keep it varied. Most of the food is also cooked fresh in open kitchens which is great. The dining area can be a bit noisy but there’s an adults only area which I’m sure would be quieter. Room was fantastic for us. We had 2 adjoining rooms for a family of 5 and had 4 separate sleeping areas. Staff were great although the bar staff were always stretched resulting in long queues. Water park area is fantastic. Kids loved it. The option of an indoor pool in low season also great if the weather is not great. Beach area is amazing and so are the never ending pool options. The kids club looked great although our kids were probably on the older side so didn’t participate. The play park is awesome. Huge climbing frames and crazy golf all within a secured gated area. Having the tennis/sports centre facilities adjacent to the hotel is also a great option with free table tennis within the sports centre building. Only suggestion is to consider table service as no one wants to spend up to 15mins queuing at the bar. Not really giving 5 star vibes. Was nice to see the hotel manager getting table service though… All in all, we’d likely return. "

"Found the staff to be extremely helpful. Will stay here again. "

"My siblings and I had a pleasant stay at Mitsis Rinela. The rooms were extremely comfortable, clean, and the staff were very helpful and accommodating. The restaurants had a wide variety of food to choose from, and there was entertainment on every night we were there. Definitely a hotel to stay at during a visit to Heraklion."

"Very good hotel"