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"when we arrived to check in the receptionist made out there was no booking and was not keen to search for it until we produced the email confirmation. "

"There was an incident of theft unfortunately conducted by the staff. After the manager was informed, he took proactive measures to correct the mistakes and restore our lost money. The lodge offered two free meals to compensate, and the staff was fired. Unfortunately, we also had another incident where two bats flew into our room and mosquitos nets, tried calling the reception desk via what’s app but nobody replied for two hours, then the power was out, the internet was cut. We couldn’t go out...

"You pay high $ value for this hotel and the first thing is the half mile road leading to hotel is nothing but pot holes and absolutely rugged. Entering the reception area, there was not enough light to fill in the forms, etc. Amenities in the room were less than adequate. Poor lighting and just one plug to use your charger hair dryer etc. BTW, no hair dryer. "

"Customer service, clean, room service was free, "