Historic Hotels in Los Lagos Region from SAR 297

"Stayed here for four nights with my son. The front desk service we received from Felipe was top notch! He was so polite and gave us a wonderful welcome. He went over all the amenities and was so helpful when we had questions. The staff in the spa were wonderful as well. I wish we could have stayed longer, but hope to return for another visit soon! "

"Some aspects of the hotel are in disrepair (ie. door handles, one of the numbers for my room number was missing). The only real complaint I had, which I shared at reception and they received the feedback well, was that I placed the do not disturb sign on my door before leaving for an activity during the day; I had all my belongings spread over the room and I did not have the energy or time to put them away. While I was gone, the cleaning staff entered the room to clean. Nothing was missing, but...

"The building is very charming and the grounds are lovely. The staff is very welcoming and helpful and the food was good. That being said, the pictures and description are a little misleading. The hotel is not on the shore of Lake Llanquehue. It has a large pond that it borders (as shown in the picture for the hotel). Although the pond was nice and included a rowboat which guests can use at anytime, there were hundreds of very noisy birds, detracting from what could be a very tranquil experience....

"It was the worst experience we had. The place was old, lack of maintenance, peeling paint, falling molding and dirty. The white curtain already turned into grey color. The bathroom light fixture has multiple dead flies inside. The shower has an used soap from previous people. The ad with hot top was a small container of muddy water. Hotel.com should remove this property from the website."

"Very good hotel and very close to the center. They also provided lunch boxes when we missed breakfast due to out early flight. Some areas at the hotel are only accessible by stairs but we managed. "

"Was a great stay, all the staff were lovely and helpful."

"great views of the lake and volcano, very friendly and helpful staff."

"Phenomenal location "