4/10 Poor
Melissa
Business traveler
21 December 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I paid for a panoramic view room and was put in a glass house room. There was a price difference. I paid more for the panoramic. The person checking me in said it’s a glass house. There was advertised a difference in square footage. The view is of some type of electrical equipment and roads that are under construction. The bed is harder than a rock. At check in I asked about breakfast and they said they don’t offer it anymore. I paid $30 extra per day for breakfast so I inquired further and was told I have to get vouchers daily from the front desk. There is typically a line. So I asked if I could get the vouchers all at once. The following day the vouchers were not ready. Some days the voucher covered drinks and coffee some days they didn’t…depends on who is working. Had I paid out of pocket it would have been less because most of the breakfast options were under $15….so why pay $30 per day for two people. Also, the sink in the bathroom was broken. They came daily to clean despite saying they would come every other day. Many things got thrown out that were not trash. One day a man opened the door (employee) and came in and it was after housekeeping had serviced the room. He had nothing with him and thought we weren’t there. Definitely over priced considering all of this.
Melissa
Stayed 5 nights in Dec 2024