2/10 Terrible
Dr. Deen Bandhu
Traveled with family
11 February 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had a nightmare at the checking when we were met with upsetting treatments by the Manager Prateek. We were 3, me, my wife and a minor son. The first argument begun when Prateek insisted us to take a copy of passport of the child which is prohibited by international privacy laws. We Asked him that we can discuss this next morning as it was 3:00 at night and we were visibly sick. But Preateek didn't show any respect to Privacy GDPR laws and said he wouldn't check us in without saving copy of ID of a minor. However when I asked the mandate he failed to show anything in his support. This was a rude, and incompetent behavior for a manager. After checking he got again in to greed and egregious argument that I must pay Rs. 2500 tax per day extra for the minor. I argued that the booked room allows 3 persons as it shows "Sleeps 3". He insisted that it doesn't matter, we must pay for the third person. I argued that we already have 2 beds in the room and we will not need the 3rd bed. But he was extremely stubborn. I said I have already paid the room on Expedia and I can't pay the extra that he wants and if he wants we can cancel the reservation. He says then that I will not get any refund. I got upset. We were sick and it was 3:00 night but nothing moved him at all. We felt that we are being extorted of money. Stressed and terrified my wife chose to pay that. You may have a wonderful hotel but respect and hospitability was missing and we didn't feel welcome. Our stay is spoiled.
Dr. Deen Bandhu
Stayed 2 nights in Feb 2025