4/10 Poor
Patricia, Trinidad
Traveled with partner
27 October 2024
Disliked: Amenities, property conditions & facilities
Refurbished rooms are so basic it’s no longer comfortable. No easy chair, clock or even a picture on the walls. The window had a solid blind. Either pitch black or open to all. A walking path is right in front of it. The shower is so dangerous Why would you put slippy glass wall times and nothing to hold onto. I had a choice of single beds and warm water ( as I’m disabled) that was the best you could offer us. Why control my sleeping situation and water temperature. I’m disabled not a fool No one even knew what a wet room was and assisted means being treated like a fool or child. No one could offer a solution for me to wash. Just terrible. Why would you not have assistance in bathrooms. I was offered the shower in the gym. Can you imagine that. Amputated ankle and fused spine so use the gym shower redress and return to your room really. Also workmen parking in disabled spaces leaving nothing for blue badge holders. No one even tried to recall them and move them on Your empathy is missing. But so are your less able guests now.
Patricia
Stayed 2 nights in Oct 2024