We spent a lovely week in Kent, and the location of the property is incredible - just a couple of minutes walk to the beach, in a beautiful village. We felt that the property was very well equipped, but it is a little tired, and it is definitely a house for someone who loves dogs. We don't have dogs, so the smell of dogs, and the amount of dog hair on the sofa was a problem for us. The letting agency were really quick to respond to us about it, offered to send someone over to clean again, and refunded our initial cleaning fee. Their customer service was faultless, and we would definitely book through them again.