6/10 Okay
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Traveled with family and small children
31 January 2025
Disliked: Staff & service, property conditions & facilities
Curtains in the room do not cover the windows. There are not enough panels and they are the wrong type for the rods. No desk as there was before. The fold out couch that is supposed to sleep 2 has been replaced with something of such low quality that even the dollar store would not carry. A coffee table that looks like the Goodwill threw out.
Hand rails are loose and dangerous, steps in need of replacement, staff that do not know what rooms are accessible, and an accessible ROCKY toilet. Requested accessible, was offered access with steps with csr saying, " its just a few steps". Wow! Just Wow! Despite saying repeatedly what rooms are accessible and that we have stayed multiple times, CSR ignored me and started making calls to get info and then going on and on about times, offerings, etc. Yhey have a brochure for guests with all info - just give us the print up and listen to the customer. Management has evidently chaned or is non-existent - the place has seriously fallen in quality.
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Stayed 1 night in Jan 2025