The first night we arrived late at night in May 2022 and there was nobody at the reception desk. Some other guest pointed to us that our keys were in a basket with our name attached to it, which was confusing.
There was no elevator to the second floor. No top sheet on the bed. Small room, no toiletries.
The next morning our host Freya was nice at the breakfast room and very helpful. So we left to explore the area for the day and we arrived late again that second night we realized our room wasn't cleaned at all. No way to ask for clean towels since nobody was at the reception desk and obviously our bed wasn't made, our bathroom was dirty and the trash was still there.
There is a reason why we choose hotels over other types of accommodations and that's because we like our room to be cleaned everyday!! We stayed two nights in here and paid almost $300.00 US dollars for the two nights and no one cleaned our room!! That's never happened to us before. Is it a standard practice or is it just very, very bad management? How could they not clean a room in a hotel??
I am very disappointed, I wouldn't recommend this kind of hotel to anybody.