Contact with the host was delayed, minimal, and unhelpful. The wifi was insufficient for this space and did not work. We were unable to work from the home, or access basic wifi needs multiple times. The house was freezing, and lighting was very poor; the kitchen especially. Kitchen necessities were minimal, very cheap/broken. Basic needs were not provided such as dishwashing detergent, extra paper towels, or extra trash bags. The kitchen sponge was dirty and used upon arrival. I contacted the host regarding location of the extra supplies and his response was “they should be in the garage”. I informed him they were not and never received a response. There was no outdoor garbage bin to dispose of our trash bags. The bathroom shower curtain was covered in red mold; as was the tub. Everything was unclean and dingy. Due to a small cold front, the pipes in an outdoor wall burst and caused the garage/outdoor property to flood. We followed the host’s instructions to leave all faucets dripping so this wouldn’t happen. Thankfully, my partner is a builder, and was able to save this property from further flooding by shutting off the water to the house. With no water, and no estimate on when a plumber would arrive, we were forced to leave. With poor experience already we could not sit in the house and wait for an unknown amount of time for a plumber. The host already proved to be unresponsive and minimal in communication. No refund was issued for the days we could not stay in this home.