4/10 Poor
Alexa
Traveled with group
12 November 2024
Disliked: Cleanliness, property conditions & facilities
After staying the first night, we noticed a hole under the ac window unit that was just covered with the carpet. I noticed when I walked over there and almost fell. There was a catch pan under the ac unit, so assuming there was a recent leak which destroyed the floor. It is not a small damaged area either and led up to the wall with a hole under the wall. At that point, we didn’t have time to make a big deal about it and move rooms or hotels. We told the lady at front desk when checking out and were told that they would tell the manager and the manager would call me. I never received any call, just noticed later they only charged half. The room is a literal hazard and the manager couldn’t be bothered to reach out. Not to mention the first night staying in that room, I started having a horrible allergy reaction to what I assume is mold under that floor.
However, the staff at the front desk were always nice.