Stayed there for four nights and thought it was fantastic. Our room was big, clean and comfortable with a great shower! The hotel is located right between the beach and city centre so the location is good, although there is some distance to both places, but they offer free bicycles so it is no problem getting around. Breakfast very basic, fruits, bread with jam and omelettes. We thought the staff was really helpful, especially Nam who works at the reception, and he is very often around. He speaks very good english and is always ready to help with anything you need. For example he helped us a lot booking our halong bay cruise, and even though we had left the hotel he still helped us when there were some problems with the cruise. Didn't get a chance to try out the pool because of cloudy weather but it looked really good and had some sunbeds. Overall a really good experience.