6/10 Okay
Cindy
Traveled with family and small children
17 January 2025
Liked: Cleanliness
The location drew us to the property, however check in and particularly check out process was dreadful. No clear communication from staff and everything had to be requested for twice before reception staff remembers to complete the task (locating my luggage, checking room for check out finalisation, and for support to travel down the mountain).
Facilities were underwhelming and I get the impression that everything was treated as transactional and not a great customer experience was being prioritised by reception staff. I stood in front of 2 staff, both looked more senior than the others, behind the reception desk upon check out just to be ignored by both who looked like they were too busy in training to acknowledge me and offering support.
My only praise is for the men helping with handling of baggages. They were all friendly and very helpful.
Not an experience I was expecting from Mercure.
Cindy
Stayed 1 night in Jan 2025