This place is perfect. The owner and all of her staff are so helpful, friendly, and truly seem to care about your stay. Eveything you show up on the front desk they acknowledge you, they ask you how you are doing and if you need anything, and they will always greet you with a something to drink or eat as soon as you show up. I've never stayed at such a friendly welcoming place. The hotel itself is quite cute, it's not fancy, but its very comfortable, with everything you need...you almost feel like you are staying at someone's home. Other perks are the location, it's located perfectly, close enough to the old town but yet far enough from any loudness. The free breakfast is great too, they give you plenty of food, lots of variety, and it's nice and fresh.
The owner is very sweet, and thoughtful, she helped us book our tickets to sapa, and because it was high season and almost everything was sold out she had to make multiple phone calls for us in order to get us some last minute tickets, but she did it patiently, and didn't seem to get bothered at all.
Overall I would highly recommend this hotel to any of my friends, it's a nice change to be treated so kindly by people.