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Gem Riverside Hotel Hoi An

4.0 star property
Riverwalk hotel with spa services and a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gem Riverside Hotel Hoi An

Family Quadruple Room, 2 Queen Beds, Bathtub | Balcony view
Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, sun loungers
Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, sun loungers
Junior Suite, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace
Front of property

Reviews

9.4 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Room service
    Room service
  • Spa
    Spa
The price is SAR 117
SAR 136 total
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Portable fan
Blackout drapes/curtains
2 bedrooms
  • 76 sq m
  • River view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Queen Bed

View all photos for Family Room, Pool View, Ground Floor

Family Room, Pool View, Ground Floor | Minibar, in-room safe, desk, laptop workspace

Family Room, Pool View, Ground Floor

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Portable fan
Blackout drapes/curtains
4 bedrooms
  • 50 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double or Twin Room, Balcony, River View

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room, Balcony, River View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Portable fan
Blackout drapes/curtains
  • 38 sq m
  • River view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Quadruple Room, 2 Queen Beds, Bathtub

Family Quadruple Room, 2 Queen Beds, Bathtub | Minibar, in-room safe, desk, laptop workspace

Family Quadruple Room, 2 Queen Beds, Bathtub

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Portable fan
Blackout drapes/curtains
  • 50.0 sq m
  • River view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, Connecting Rooms, River View

Junior Suite, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Connecting Rooms, River View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Portable fan
Blackout drapes/curtains
  • 80 sq m
  • River view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Superior Double Room, City View, Corner

Superior Double Room, City View, Corner | Minibar, in-room safe, desk, laptop workspace

Superior Double Room, City View, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Portable fan
Blackout drapes/curtains
5 bedrooms
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony, River View

Junior Suite, Balcony, River View | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Balcony, River View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Portable fan
Blackout drapes/curtains
  • 40 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Portable fan
Blackout drapes/curtains
Hair dryer
  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed

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9.6 out of 10, Exceptional, (676)
The price is SAR 203
SAR 230 total
includes taxes & fees
30 Nov - 1 Dec
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About the neighborhood

Map
14, Luong Nhu Bich Street, Hoi An, Quang Nam

What's nearby

  • Hoi An Market - 11 min walk - 1.0 km
  • Tan Ky House - 15 min walk - 1.3 km
  • Chua Cau - 17 min walk - 1.5 km
  • Hoi An Night Market - 18 min walk - 1.6 km
  • An Bang Beach - 17 min drive - 6.0 km

Getting around

  • Da Nang Station - 30 min drive
  • Da Nang Intl. Airport (DAD) - 53 min drive

Restaurants

  • ‪Market Terrace - ‬8 min walk
  • ‪The Noodle House - ‬9 min walk
  • ‪Hải Sản Hội An - ‬12 min walk
  • ‪Mr. Son - ‬5 min drive
  • ‪Red Sail - ‬11 min walk

About this property

Gem Riverside Hotel Hoi An

Upscale family-friendly hotel near Hoi An Market
Located close to Hoi An Cloth Market and Tan Ky House, Gem Riverside Hotel Hoi An provides a poolside bar, a terrace, and a garden. Treat yourself to a massage or other spa services. The on-site local and international cuisine restaurant, Ruby Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a playground and a hair salon.
Other perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Full breakfast (surcharge), free bicycle rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, babysitting (surcharge), and outdoor furniture
  • Guest reviews give top marks for the helpful staff
Room features
All 59 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Tubs or showers, free toiletries, and hair dryers
  • Flat-screen TVs with cable channels
  • Childcare services, electric kettles, and portable fans

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Beach shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:00 AM: VND 200000 for adults and VND 150000 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Ruby Restaurant

Things to do

  • Ecotours
  • Free bicycle rentals
  • Outdoor pool
  • Playground
  • Scooter/moped rentals
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Lockers available
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Low-height electrical outlets in bathroom
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Beach towels
  • Books
  • Couples dining
  • Designated smoking areas
  • Shared microwave
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Monday, Thursday, Friday, and Saturday:
  • Dining venue(s)
  • Full-service spa

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 400000 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately VND 200000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: VND 400000 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property Registration Number 205207203

We should mention

Pool access available from 6:00 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Gem Riverside Hotel Hoi Hoi An
Gem Riverside Hotel Hoi
Gem Riverside Hoi Hoi An
Gem Riverside Hoi
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An

Frequently asked questions

Does Gem Riverside Hotel Hoi An have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–9:30 PM.

Is Gem Riverside Hotel Hoi An pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gem Riverside Hotel Hoi An?

Self parking is free at this property.

What time is check-in at Gem Riverside Hotel Hoi An?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Gem Riverside Hotel Hoi An?

Check-out is at noon. Late check-out is available for a fee.

Does Gem Riverside Hotel Hoi An provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 350000 per vehicle applies.

Where is Gem Riverside Hotel Hoi An located?

This family-friendly Hoi An hotel is located on the riverwalk, within a 15-minute walk of Hoi An Cloth Market, Hoi An Market, and Hoi An Impression Theme Park. Tan Ky House and Chua Cau are also within 1 mi (2 km).

Gem Riverside Hotel Hoi An Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 335 out of 452 reviews" "
Rating 8 - Good. 94 out of 452 reviews" "
Rating 6 - Okay. 15 out of 452 reviews" "
Rating 4 - Poor. 4 out of 452 reviews" "
Rating 2 - Terrible. 4 out of 452 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful gem in a busy city! It located in a quiet corner but only few minutes from the night market. The swimming pool is the best, very clean and comfortable. I definitely will stay there again. Highly recommended!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Wayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and comfortable hotel with amazing staff, especially Ruby. Ruby is so helpful she is the main reason you will want revisit this hotel.
Stayed 5 nights in Nov 2024

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with clean rooms and surroundings. Ruby and Hung will ensure you have a pleasant stay.
Stayed 5 nights in Nov 2024

10/10 Excellent

Shirley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruby was the most fabulous and gracious host ! We were treated so special! She took breakfast orders the night before to ensure our breakfast could be served before our tours! The money exchange at the hotel was great! The view of the river was beautiful and the pool was clean and refreshing! The room was very clean and spacious! There was bottled water left for us daily ! The hotel was easily walkable to the night market and to Hoi A memories! We walked to many restaurants and shops! Would highly recommend Gem Riverside hotel! The hotel and staff , especially Ruby were truly gems!
Stayed 6 nights in Sep 2024

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location outside of the main busy area. Free bike rental and map to a cute 30 minute bike ride around the little island. Easy to get a Grab to main tourist areas. Friendly staff. Clean rooms. Laundry service next door that staff can assist with. A charming two star hotel.
Stayed 2 nights in Aug 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s okay
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Gem Riverside during our honeymoon! It’s the perfect location, just a 10-minute walk from the hustle and bustle, so it’s peaceful but close. Ruby at the front desk is one of the sweetest people we’ve ever met and the entire staff is wonderful and very helpful. The pool is amazing and the room was exactly what we needed.
Stayed 3 nights in Jul 2024

10/10 Excellent

Sheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem Riverside is a beautiful hotel with an outdoor/indoor shower and clean spacious room. I love the location that it’s away from the noisy streets and vendors. From the moment we checked in, Ruby went over and beyond to help make our stay the best. I lost my passport at the airport and she called the airport and was able to track my passport, made reservations with new drivers since we had problems with our hired driver, and after we checked out she is even in contact with us to arrange for excursions and drivers. Ruby you have made our family trip to Vietnam 10 times better with your honesty and kindness.
Stayed 2 nights in Jul 2024

10/10 Excellent

Deniz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This really was a gem. I really appreciated the staff who helped get around and gave better prices for the local attractions and transportation. The pool was super clean and the stay was comfortable. Special thanks to the staff at the front desk who made us feel at home and let us use the bikes to get around.
Stayed 2 nights in Jun 2024

10/10 Excellent

Samuel

Stayed 3 nights in Apr 2024

10/10 Excellent

MUN YEONG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utmost underrated Hotel in Hoian
Utmost underrated hotel in hoian I have been here many times since 2019 And still good but hope you to discount little because getting review from others are important. Love here place always
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, exceptionally helpful. Arranged everything. Special shout out to Ruby! Would highly recommend:)
Stayed 3 nights in Apr 2024

8/10 Good

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoi An gem!
We booked this stay quite last minute as we hadn't planned to stay overnight in Hoi An. But so glad we did? We were welcomed warmly and the hotel was lovely with a big pool by the lobby. We had a nice balcony as well. Location-wise, you can walk to the shopping streets and food after crossing a narrow bridge.
Stayed 1 night in Apr 2024

10/10 Excellent

Trevor

Stayed 3 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff were so friendly and helpful
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruby, Lily and Hung made my stay very comfortable and had time for all my questions. They were friendly and caring about my stay in their hotel and city. The pool was very nice and quiet. I wouldn’t hesitate to stay there again. The back rooms like mine had a noisy rooster that was in a property behind the building which had a consistent 4am 4 or 5 calls each morning but still an ultra positive stay!
Stayed 7 nights in Mar 2024

8/10 Good

Claus, Boca Raton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service. Nice rooms and breakfast buffet.
Stayed 5 nights in Mar 2024

10/10 Excellent

Bridget

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Gem Riverside. The property was in a great location on a quiet street. It was only a 5minute walk to the old town. The room was massive with a comfy bed. The highlight for us was the pool - it was fantastic. It was very clean & had a shallow and deep end. We would definitely come back!
Stayed 5 nights in Mar 2024

10/10 Excellent

WAI PENG, WEST CHICAGO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is very friendly and helpfully.
Stayed 2 nights in Mar 2024

8/10 Good

Maria Rita Tanya Ledesma

Stayed 2 nights in Mar 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

PHOUA

Traveled with group, Traveled with partner
Liked: Staff & service
Like: The staffs were nice and polite. The hotel location is good. Don't like: Bath tub surface is not even, it slopes down from half of the tub to other end and very slippery, very dangerous, I almost fall couple times taking a shower. Breakfast area is very small, hotel has some chairs and tables set up outside to eat breakfast and was bother by people trying to sell merchandise and begging for money.
Stayed 3 nights in Mar 2024

10/10 Excellent

karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Fabulous hotel in a great location. Ruby and Lilly were great - couldn’t do enough for us!
Stayed 3 nights in Mar 2024

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent services, very helpful, friendly and all the staff are friendly!
Stayed 2 nights in Mar 2024