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Hotel Puerta del Cielo

2.5 star property
Hotel in Cuernavaca with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for Hotel Puerta del Cielo

Outdoor dining
Free WiFi
Exterior
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas

Reviews

3.8 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi
The current price is SAR 84
SAR 101 total
includes taxes & fees
8 Mar - 9 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

Room, 2 Double Beds

Highlights

Balcony
TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
  • 15 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

Highlights

TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Microwave

Highlights

Balcony
Separate sitting area
Kitchenette
TV
Ceiling fan
Private bathroom
Microwave
Cookware/dishes/utensils
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel El Castillo

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
6.0 out of 10, (32)
The price is SAR 116
SAR 139 total
includes taxes & fees
8 Mar - 9 Mar
Hotel El Castillo

About the neighborhood

Map
Av. del Conquistador #156, Col. Lomas de Cortes, Cuernavaca, MOR, 62240

What's nearby

  • La Paloma de la Paz - 3 min drive
  • Teopanzolco Archaeological Zone - 4 min drive
  • Galerias Cuernavaca Mall - 6 min drive
  • Cuernavaca Cathedral - 8 min drive
  • Forum Cuernavaca - 8 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪Chaparrito's Tacos - ‬6 min walk
  • ‪Tacos Charmin - ‬9 min walk
  • ‪Taqueria el Especial - ‬7 min walk
  • ‪Tacos al Carbón Charmin - ‬8 min walk
  • ‪Quesadillas el Toro Sentado - ‬9 min walk

About this property

Hotel Puerta del Cielo

Property highlights
Hotel Puerta del Cielo provides amenities like a coffee shop/cafe and a garden. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with pool umbrellas
  • Free self parking
  • A 24-hour front desk
Room features
All guestrooms at Hotel Puerta del Cielo include amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 20-inch TVs with cable channels
  • Ceiling fans and daily housekeeping

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 1 coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Guest services

  • 24-hour front desk
  • Daily housekeeping

Outdoors

  • Garden
  • Pool umbrellas

Room amenities

Bedroom

  • Ceiling fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 20-inch TV
  • Cable channels

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Minimum check-in age: 12

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a first aid kit, and window guards

Property is also known as

Hotel Puerta Cielo Cuernavaca
Hotel Puerta Cielo
Puerta Cielo Cuernavaca
Puerta Cielo
Hotel Puerta del Cielo Hotel
Hotel Puerta del Cielo Cuernavaca
Hotel Puerta del Cielo Hotel Cuernavaca

Frequently asked questions

Does Hotel Puerta del Cielo have a pool?

Yes, this property has an outdoor pool.

Is Hotel Puerta del Cielo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Puerta del Cielo?

Self parking is free at this property.

What time is check-in at Hotel Puerta del Cielo?

Check-in start time: 2 PM; Check-in end time: 11 PM.

What time is check-out at Hotel Puerta del Cielo?

Check-out is at 1 PM.

Where is Hotel Puerta del Cielo located?

Situated in Cuernavaca, this hotel is within 2 mi (3 km) of Portal D10, La Paloma de la Paz, and Teopanzolco Archaeological Zone. Museo de Cuauhnahuac and University of the State of Morelos are also within 3 mi (5 km).

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Hotel Puerta del Cielo Reviews

Reviews

3.8
Rating 10 - Excellent. 8 out of 176 reviews
Rating 8 - Good. 12 out of 176 reviews
Rating 6 - Okay. 27 out of 176 reviews
Rating 4 - Poor. 35 out of 176 reviews
Rating 2 - Terrible. 94 out of 176 reviews

4.2/10

Cleanliness

4.8/10

Staff & service

3.6/10

Amenities

3.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

8/10 Good

Christian Janet

Liked: Staff & service
Normal
Stayed 1 night in Dec 2023

2/10 Terrible

Antonio

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Las fotos no son actuales, lamentable estado del hotel en general.
Stayed 1 night in Dec 2024

2/10 Terrible

Karla

Disliked: Cleanliness, property conditions & facilities
No es lo que se publica en las fotos, está my deteriorado y abandonado. El costo elevado para las instalaciones y lo descuidado que está. No volvería a regresar
Stayed 2 nights in Dec 2024

4/10 Poor

Martin

Disliked: Cleanliness, amenities, property conditions & facilities
Buena atencion lo unico malo es que le falta mucho mantenimiento
Stayed 1 night in Nov 2024

2/10 Terrible

Juan Carlos

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
El lugar es pésimo muy sucia, parece hotel de paso. .las fotos no representan lo que es.. es un engaño
Stayed 2 nights in Jul 2024

2/10 Terrible

José Arturo Guillermo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No resperón la reserva, ESPERO NO HAYAN COBRADO! El lugar nefasto, una posilga, NADA que ver con las fotos
Stayed 1 night in Jun 2024

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Daniel

Stayed 1 night in Apr 2024

2/10 Terrible

Ingrid Rocio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no está como en las fotos para nada, no te hacen cargo Pero no vale la pena llegar ahí, perdida de tiempo, el lugar parece estár abandonado
Stayed 1 night in Apr 2024

2/10 Terrible

Maria Dolores

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es lo más horrible que conozco
Horrible es un hotel en ruinas no tiene estacionamiento los autos se quedan a la Interperie en terracería
Stayed 1 night in Apr 2024

2/10 Terrible

Israel

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Precio, atención y servicio
Stayed 1 night in Apr 2024

2/10 Terrible

diana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respetaron mi reserva. Dicen que no tienen habitaciones. Ahora no tengo donde pasar la noche
Stayed 1 night in Apr 2024

8/10 Good

Montserrat

Stayed 1 night in Feb 2024

2/10 Terrible

MAURICIO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca no servía , la habitación elegida no estaba disponible , mala atención por parte de la señora que nos recibió , al final pues solo nos dijo q si no nos gustaba , canceláramos y nos fuéramos
Stayed 1 night in Feb 2024

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una verdadera pocilga. No es posible que Expedia tenga este Hotel en su sistema, prefiero dormir abajo de un puente.

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me dijeron que era muy inseguro y que no se hacían responsables por lo que le pasara a mi auto y que mejor buscará otra opción
Stayed 1 night in Dec 2023

4/10 Poor

Martha

Stayed 2 nights in Dec 2023

2/10 Terrible

Selene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar wnnpesimas condiciones nada que ver con las fotos de internet
Stayed 2 nights in Dec 2023

2/10 Terrible

ADRIAN

Stayed 1 night in Oct 2023

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Son muchas las anomalías que puedo describir: 1.-Las instalaciones están en un total descuido. Hacia el balcón que no se cierran las ventanas Y puertas, Techos dañados, habitaciones y herreria despintadas. 2.- Los mosaicos de pasillos y habitaciones en gran parte están rotos. 3.-En LA habitación 1 que es la que me asignaron estaba sucia con telarañas en los techos insectos muertos. Hormigas, fugas de agua en la regadera que ya mancharon el piso del baño por el largo periodo de dicha fuga. 4.- Durante mi estancia, el personal del hotel no hizo la limpieza de mi habitación. 5 .- en mi segunda Noche mientras dormía una cucaracha grande me despertó al andar en mis pies. 6.- los automóviles tienen que quedarse en la calle y el hotel te advierte que no se hacen responsables de tu coche. 7.- El area del jardin no es como se ve en las fotos. No se antoja estar en ella descansando. Nota: yo me tuve que quedar. porque ya no había disponibilidad en otros hoteles. yo estaba en cuernavaca, para asistir a una boda.
Stayed 2 nights in Oct 2023

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023

4/10 Poor

Maria del Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Francisco

Stayed 1 night in Jul 2023

2/10 Terrible

Daniel armando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023