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"I travel regularly in Italy for business. On this occasion due to a late meeting I missed the last train home and was forced to stay the night. I was treated as a massive inconvenience for the staff. In particular the late night porter who was shockingly lecturing, patronising and sarcastic. I’ve enjoyed many stays in Italian hotels and without exception the staff have been excellent. This was exceptionally awful, I shall not be returning. "

"Superb staff. They went out of their way to make our stay as great as possible. My family were treated like royalty, and all we did was show up looking really tired after a delay filled 24 hour journey. This human touch was really appreciated by my family. We can't express our thanks enough. We look forward to returning and spending more time in such a wonderful hotel and city. Dining and rooms awesome also, suite easily supported the 5 of us."