2/10 Terrible
Shannie
20 November 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t come. Dirty disgusting beds they don’t wash in between stays!! We checked in Nov 9th 2024 to stay two nights. When we came in, there was a giant yellow brown stain on the inside of the duvet for the bed. I went downstairs and politely asked for them to change it. I was met with an eye roll, no apology, and was told they would look at it. I went out and came back that night to the exact same stained duvet, just slightly lightened. I have before and after pictures. They just sprayed the stain down instead of replacing it thinking I wouldn’t notice? When I went downstairs a second time I again was not met with an apology. I was told “do you need the sheets changed too? Because I’m the only person here and idk if they have those at housekeeping”. I’ve never written a review but I work in customer service myself, not even pretending to be sorry for a dirty bed is crazy. And what hotel in the world ‘might not have’ clean sheets? Shame on you guys.
Shannie
Stayed 2 nights in Nov 2024