2/10 Terrible
Anca
Traveled with partner
6 February 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I’m giving it 1 star just because I can’t give it 0. We booked a 2 night stay in what we thought it was a luxury resort, confirmed by the pictures and the price. The hotel and the surroundings look beautiful, however in our 2nd night there, after eating at the restaurant I got food poisoning. It’s unacceptable for a hotel like this to not have proper hygiene standards. I mentioned it the next morning during check out and they offered to remove the charge of the dish from the bill - later on, reading the other reviews I realized that this has happened before and it’s common practice. They’ve ruined part of my holiday and it felt so natural for them to come up with this solution.
Now, the problem is that because of the horrible road condition between the nearby village and the property you will need to eat at least dinner at this place, since it’s not recommended to drive during the night.
The rooms are big, however the bed is very hard and uncomfortable, there is no TV in the room and the Wifi doesn’t always work properly. The windows sort of close which means that mosquitos will enter the room. The thermal baths are nice, but you can’t sit outside because of the mosquitos. Nowadays there are solutions to this problem, so it’s disappointing to see that nothings it’s being done to improve the guests experience.
Anca
Stayed 2 nights in Jan 2025
