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First Hotel Excelsior

3.0 star property
Stay connected with modern amenities while exploring the historic charm nearby. Bike through City Hall Square or indulge in local cuisine at the on-site restaurant.

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Photo gallery for First Hotel Excelsior

Terrace/patio
Interior
Reception
View from room
Front of property

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet friendly
  • Breakfast available
  • Housekeeping
  • Laundry
  • Air conditioning

Room options

About the neighborhood

Map
Helgolandsgade 3, Copenhagen, 1653

What's nearby

  • Tivoli Gardens - 5 min walk
  • City Hall Square - 8 min walk
  • Strøget - 9 min walk
  • Nyhavn - 4 min drive
  • Copenhagen Zoo - 4 min drive

Getting around

  • Copenhagen Central Station - 4 min walk
  • Vesterport Station - 5 min walk
  • Copenhagen Airport, Kastrup (CPH) - 25 min drive

Restaurants

  • ‪Max Hamburger - ‬3 min walk
  • ‪Jernbanecafeen - ‬2 min walk
  • ‪Absalon Hotel Lounge Bar - ‬2 min walk
  • ‪Hotel Guldsmeden Axel Aps - ‬3 min walk
  • ‪Astor Deep Pan Pizza Restaurant - ‬2 min walk

About this property

First Hotel Excelsior

Hotel near Tivoli Gardens
Located close to City Hall Square and Strøget, First Hotel Excelsior provides a terrace, dry cleaning/laundry services, and a restaurant. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), bike rentals, and express check-out
  • Express check-in, a front-desk safe, and a 24-hour front desk
  • 1 meeting room, an elevator, and luggage storage
Room features
All 100 rooms include comforts such as air conditioning, as well as amenities like free WiFi.
More amenities include:
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with cable channels
  • Cribs/infant beds, daily housekeeping, and desks

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Food and drink

  • Buffet breakfast available for a fee daily: DKK 99.00 for adults and DKK 49.00 for children
  • 1 restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Cribs/infant beds (surcharge)
  • Laundry facilities

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

More

  • Desk
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: DKK 200
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [First Hotel Mayfair, Helgolandsgade 3, DK-1653, Copenhagen V.]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DKK 200 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately DKK 99.00 for adults and DKK 49.00 for children
  • Pet fee: DKK 200 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: DKK 200 (subject to availability)
  • Cribs (infant beds) are available for an additional fee
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

First Excelsior
First Excelsior Copenhagen
First Excelsior Hotel
First Hotel Excelsior
First Hotel Excelsior Copenhagen
Hotel First Excelsior
First Hotel Excelsior Hotel
First Hotel Excelsior Copenhagen
First Hotel Excelsior Hotel Copenhagen

Frequently asked questions

Is First Hotel Excelsior pet-friendly?

Yes, pets are allowed at this property. There's a fee of DKK 200 per pet, per night. Service animals are exempt from fees.

What time is check-in at First Hotel Excelsior?

Check-in start time: 3 PM; Check-in end time: 3 AM.

What time is check-out at First Hotel Excelsior?

Check-out is at noon. Late check-out is available for DKK 200 (subject to availability).

Where is First Hotel Excelsior located?

Located in København V, this hotel is within a 10-minute walk of Tivoli Gardens, City Hall Square, and Strøget. Nyhavn is 1.3 mi (2.1 km) away. Copenhagen Central Station and Copenhagen (ZGH-Copenhagen Central Train Station) are within a 5-minute walk.

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First Hotel Excelsior Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 58 out of 501 reviews
Rating 8 - Good. 230 out of 501 reviews
Rating 6 - Okay. 154 out of 501 reviews
Rating 4 - Poor. 47 out of 501 reviews
Rating 2 - Terrible. 12 out of 501 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

8/10 Good

Lee, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First hotel Mayfair
Had a great time. They have an excellent
This review was submitted before 2018 and has not been verified.

8/10 Good

Hein, Bonn

Liked: Cleanliness, staff & service, property conditions & facilities
Für wenige Übernachtungen sehr gut geeignet
Hotel in Bahnhofsnähe. Schnelle Verkehrsanbindung. Freundliche Menschen an der Rezeption, die sehr gut Englisch sprachen. Unkomplizierte Bearbeitung aller Wünsche. Frühstücksbuffett sehr gut, aber recht teuer. Der Raum war zu klein für die vielen Gäste. Die Speisen waren z.T. nicht optimal positioniert. So standen die Teller z.B. direkt neben der Eingangstür und es kam zu Rückstaus im Eingangsbereich. Zimmer: zweckmäßig eingerichtet. Aber wenn man länger als ein paar Nächte bleibt, wäre es zu klein, denn es gab keinen Schrank und kaum Möglichkeiten, Kleidung abzulegen. Unser Zimmer ging zum Hof hinaus und da war es morgens recht laut (Mülltonnen wurden bewegt??). Das Bad war sehr schön und alles war vorhanden incl. Fön. Am Abreisetag funktionierte der Aufzug nicht. Koffer schleppen aus der 3. Etage durchs Treppenhaus war nicht so toll.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Solveig, Horsens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God beliggenhed og god service
Rigtig godt ophold. Fine og rene værelser. God og venlig betjening. Alt i alt en rigtig god oplevelse
This review was submitted before 2018 and has not been verified.

8/10 Good

Gyanendra, London

Liked: Cleanliness, staff & service, room comfort
The whole floor of the hotel was a construction site for renovations. No advanced warning was given either at the time of booking (to alert the customer) or prior to arrival. The construction workers turned up early on a Sunday morning which was unacceptable. Very poor communication from both parties (booking site and hotel) regarding this. Other than that: - excellent front-of-house service - clean, comfortable and modern room - great location in a less 'touristy' part of town - easy access to the train station
This review was submitted before 2018 and has not been verified.

6/10 Okay

Bjørn ove

Liked: Cleanliness
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Staff & service
Comodo e semicentrale
In generale l'hotel dispone di una bella struttura, moderno e accogliente; tuttavia a noi hanno dato una camera al piano terra piuttosto piccola con vista su cortile interno nel quale, al momento, era allestito un piccolo cantiere...vi lascio immaginare la polvere ed il rumore....anche il bagno piuttosto piccolo ed angusto, anche se con una bella doccia e acqua calda a volontà. Nel complesso, il punto e' che la descrizione della camera non corrispondeva del tutto alla realtà. Per il resto, il servizio di pulizie era buono e il letto comodo. Lo staff dell'hotel non era molto amichevole, fatta eccezione per un ragazzo indiano/pachistano in reception, gli altri non salutavano nemmeno... Ma d'altronde abbiamo visto che i danesi in generale non sono molto... Espansivi! :) Soddisfacente per non chi non ha troppe pretese e vuole tutelare il portafoglio senza rinunciare alle comodita' essenziali
This review was submitted before 2018 and has not been verified.

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Room comfort
There's ongoing renovation in the hotel. No information about this was available beforehand. Noise from this started on weekdays around 8.30, on weekend it was quiet. Still, to get to the room, I walked through the construction site downstairs. Room was nice, but cleaning during the stay wasn't that thorough. Beds were good. No air-condition in the room, had to keep the window open to get rid of the humidity after shower. Location of the hotel is good. Staff was mainly friendly and helpful. Overall experience was good.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Toimiva perushotelli keskustassa
Kiva, rauhallinen ja toimiva perushotelli ihan keskustassa, ystävällinen palvelu. Kaipasin teenkeittomahdollisuutta huoneessa.
This review was submitted before 2018 and has not been verified.

8/10 Good

Jens Chrisian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was really nice. Nice staff, warm welcome. Always helpful towards Tourists. They helped us in every way possible.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Camilla, Aarhus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God service og god komfort
Var på kbh tur med min veninde og det var første gang vi havde booket værelse på Hotel Excelsior. Det var lidt svært at finde til at starte med, da de er ved at bygge om, så indgangen var på den anden side af bygningen, men da vi kom frem var alt bare så pænt, og vi blev taget SÅ godt imod. Værelset var rigtig pænt og med de lækreste bløde senge. Badeværelset var også rigtig pænt + at beliggenheden kunne ikke være bedre. Kan klart anbefales.
This review was submitted before 2018 and has not been verified.

8/10 Good

Sun

Liked: Cleanliness, staff & service, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muuten hieno hotelli, mutta remontin alla osittain. Itse sain huoneen, jossa ei oltu varmaan hetkeen nukuttu ja vaikutti hieman pölyiseltä. Muuten hotelli oli hyvätasoinen ja henkilökunta oli todella palvelualtis.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

MR, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, great staff, great central location
very friendly staff, nicely renovated new section of hotel with bright, clean, fresh new rooms
This review was submitted before 2018 and has not been verified.

8/10 Good

Arnis, Latvija

Liked: Cleanliness, staff & service, property conditions & facilities
Caurmērā viss labi, silts, kluss, tīrs. Vienīgais rezervācijas mājaslapā nav brīdinājums par drošības naudas ieturēšanu uz atrašanās laiku un nav saprotams, kad šī nauda tiks atgriezta, jo pēc atgriešanās jau pagājusi nedēļa!
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
網路超快
入住期間剛好部分設備整修中，完工後應該會更好，網路超快，浴室地板有點冰，建議改木頭地板
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness
工事中(2016.3.11現在)
駅近く便利ですがナイトクラブが目の前にあります。通りは静かで特に危険という感じではないですが家族連れには不適です。ホテルは工事中で入口が駅より１ブロック先のFirst Hotel Mayfairというホテルからとなります(2016.03.11現在)。案内宿泊した部屋は改装したてなので非常に清潔で快適でした。ホテルのスタッフも親切でビジネス使用には問題ないと思います。
This review was submitted before 2018 and has not been verified.

4/10 Poor

Sae, Japan

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice!
The bed was very comfortable! Shower was very good. It was very hot and nice volume of water! But I wanted a kettle(´･ω･`)
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Hans, Silkeborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyrenoveret
Fint til prisen
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Marc, antwerp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
great hotel for a city trip, very well located
This review was submitted before 2018 and has not been verified.

8/10 Good

Janvan, Reinbek bei Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angenehme Atmosphere
Ein Besuch im Museum und Archiv und eine Begegnung mit Erinnerungen aus den sechziger Jahren.