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"The Hotel itself will live up to tour expectations, but the staff are what makes this jewel shine so brightly. So polite, helpful and everyone couldnt have done enough to make our stay special. Highly recommend a visit."

"Everything seemed new. The room was well designed, a very comfortable bed and pillows, an extensive breakfast bar with so many goodies. The finishes and common areas are excellent, the staff extremely friendly. And what a value in Lugano. "

"Friendly and accommodating staff. Central location. Updated rooms. Fantastic breakfast buffet. I love this hotel. "

"I loved everything from the view to the staff to the deserts and the best breakfast ever . Also very clean and up to par "

"Clean rooms, good breakfast, convenient quick checkin and out"

"Very nice property and room was excellent "

"Perfect place "

"Perfect location in Milan. Walk to everything. "

"The hotel is a beautiful property but certainly it’s showing its age as even the room key is truly a room key and not a key card. I guess it’s just the nostalgia of an older hotel. There is also very limited dining in surrounding area but the restaurant in the hotel is great. Due its location, there is little to sometimes no uber or taxi available hence it can be pricey getting a car via the concierge. From the moment you arrive, the porter and the bell men are very friendly. As you accent the elevator to the second story, you are greeted with a grand staircase and the front desk are to the left hand side who are also very friendly. It’s certainly has the feel of the RITZ Paris without the multi-million dollar makeover. The overall experience was wonderful and the rooms are well appointed with all the expected amenities which one comes to expect from a true 5 star hotel. I think one thing is missing is maybe a hotel car which would allow guests to get to surrounding restaurants (within a 5 miles radius) or the boat terminal which is only a 15 min walk, but it would certainly make the lives of their patrons a lot easier. "