I liked Nothing. I arrived, and there was no available rooms, except, for a room for Smoking. The facility express a no smoking facility, yet I'm offered a room that had been smoking in. I was informed it was a smoking room, and it was the only one available. I drove 2 hrs to visit family, and yet nowhere to stay. Very Disappointed. I would like to request a refund, because there no availability. What are the steps to take to receive a refund?