4/10 Poor
Jaclyn
Traveled with family
2 December 2024
Disliked: Staff & service, amenities, property conditions & facilities
Our stay was very misleading and inconvenient, and the staff was less than helpful. When booking, we reserved a 2 bed/2bath ROOM which we assumed was part of the main hotel. When we checked in, we were informed that we were staying in a CABIN, a rustic cabin no less, which was not a part of the main resort but a round-about ways away. Also, I received confirmation of our final pricing which included a weekend stay upon booking. At check in, the front desk staff notified us that our price would be $200 more than the original confirmation because of "resort insurance" and that she could not provide us with a breakdown of pricing before purchasing. She also said there was "nothing I can do" to help remove the extra absurd charge, when however there WAS something she could do and finally after much deliberation, removed the extra charge the resort tried to sneak on. The lying, the inconvenience, the accommodations, all were a disappointment and we will not be staying here again.
Jaclyn
Stayed 2 nights in Nov 2024