2/10 Terrible
RICHARD, NEW YORK
19 January 2025
Disliked: Staff & service, amenities, property conditions & facilities
Terrible hotel. I was emailed days before arri requesting if I would cancel housekeeping. I never heard of a hotel doing this. I checked in and the lobby not as depicted in website. I also got a different room than what I reserved. I went back to reception after seeing the room, only to be told all the rooms were the same except for bed size. The room had old decor and a very old carpet. NOT as depicted. As I couldn't call the front desk I had to go to the lobby again to request additional towels, only to be told that they don't have washcloths. How do you shower with liquid soap without a washcloth? So I had to go out to buy one. I ask for basic directions and orientatio to the area , but everything was so sketchy that I had to rely on my tourist map and my cell phones navigating app.
The bed was very uncomfortable... I tossed and turned all night and woke up with body aches. Breakfast was mediocre at best and limited.
When I got back that evening housekeeping had come into my room, despite my cancelling housekeeping at the front desk that morning . For some reason housekeeping removed ALL the towels in the room. They made the bed sloppily and emptied the waste basket. I had drank a cup of tea the night before and housekeeping did not touch the cup. Outrageous.
I had to go to the front desk again and they could not explain why housekeeping removed all the towels from my room. They simply handed me towels they keep in a room behind the desk. Terrible place.
RICHARD
Stayed 4 nights in Jan 2025