4/10 Poor
Leott L.
29 August 2024
Disliked: Cleanliness
Warning: Potential Health Hazard - Serious Mold Concerns
Before considering renting this property, I strongly urge you to confirm with the owner that the HVAC system has been properly inspected and cleaned. During our stay, we encountered a pervasive musty odor throughout the house, which we initially attributed to the air conditioning being set at 78 degrees. However, the smell persisted, and by the second night, it became clear that something more serious was wrong.
We had guests who chose not to stay due to throat irritation caused by the air quality, and we later discovered black mold with visible spores in several air vents, particularly in the Mother-in-Law suite. This was confirmed by an ENT specialist in our group, who found the odor overwhelming and immediately removed her daughter and our granddaughter from the suite. This led to a shortage of beds for our guests and a couple left to find other accommodations.
When we reported these concerns to the host, we were offered a late check-out as a resolution, which was unacceptable given the potential health risks. The host later downplayed the severity of the issue, attributing the odor to a sink and claiming there was no mold. However, an HVAC expert reviewed the evidence we provided ( see pictures) and immediately identified the issue as mold caused by moisture in the attic, possibly from past roof leaks. He indicated that the entire HVAC system likely needs a thorough cleaning or even ductwork replacement to ensure safety. Host only offered a minimal $100 refund.
Leott L.
Stayed 2 nights in Aug 2024