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"Excellent luxury spa hotel. Very helpful and attentive service. Excellent food in Charlie’s. Also enjoyed the lunchtime bar food and many fine touches around the hotel. Enjoyed the heated pool and spa. Special thanks to the young woman who welcomed us at check in and to James from Sunderland for keeping us entertained in the whisky bar despite his injury. Room very nice. All round excellent stay in the Scottish Borders "

"Overall great castle experience!"

"Great location on Main Street with multiple bar, cafe and food options. Close to historic abbey, Trimontium and historic walking routes (Bishops Way, St Cuthberts Way, Reivers trail) along with the Eilden Hills and Iron Age sites. staff and entire town were very friendly and helpful - recommended "

"Bedroom heater was not working so we were given an upgrade ro a superior room. Would recommend a visit."

"Despite being very busy there was very little or no wait to be served. The outside of the building could do with a few repairs and freshening up but this did not have any impact on our stay. "

"We wanted to stay in an old fashioned inn and this is a good find. We stopped by here for a night after a long drive from London. "

"The staff were very helpful and friendly. They made us all feel very welcome. The property itself is stunning? "

"We loved staying in this beautiful old hotel. The staff were so kind and treated us like we were the only ones there. The food was delicious and the head chef was so thoughtful that she put a vegetarian dish on the menu for me. We only planned to stay one or two nights but couldn’t bring ourselves to leave and ended up staying 4 nights. "

"Great little hotel in the lovely village of Melrose. The food at the restaurant/pub was excellent and there was a cozy fire buring away. I booked a single accomodation and the room was on the smaller size but perfect for my needs."