2/10 Terrible
Shaee D.
26 June 2024
Disliked: Cleanliness
Sewer logged and unclean- Shame on you!
These are a group of dishonest individuals. We booked a 2night stay and upon arrival, the WiFi did not work. The bedrooms had dead flies, matted cob webs and spiders in common areas, food pieces and crumbs in kitchen cupboards.
- Their Jet tub could not be used because black sludge coming from jets.
- our children were exposed to this
- The shower could not be used because sewer water came up through drain and overflowed into the hallway and bath.
- the toilets could not be used in both bathrooms
- the local host- Candace exhibited dishonesty by promising she would refund us as specified refund for their inability to provide the services we paid for, but recanted and stopped communicating (true behavior of dishonesty and lack of integrity) after it was evident that this property had several significant breach of their advertised services.
We had to VACATE early due to the sewer issues.
- Both Vacasa and the local host swindled their responsibility to honor a respectable refund.
- The host now is saying we left the place dirty when we had no access to water ( due to sewer overflow in house and had to vacate immediately.
- The audacity of Vacasa and the local host to backpedal, lie, withhold monies for services they have not provided is disheartening.
Vacasa and Candace, consider this a learning opportunity to improve upon your moral countenance and business integrity.
Shaee D.
Stayed 2 nights in Jun 2024