6/10 Okay
John C.
1 July 2023
Liked: Cleanliness
Family reunion
After picking up grandchildren from summer camps we got right on the road with intentions of washing clothes when we got to our VRBO. First thing we noticed was we couldn't get the washer to work. Second we found that the sink in the main bathroom drained slowly. A call was made to the property manager House Hotels. The lady who answered took down my complaints and phone number and said she would have to "circle back". Later that day, after no response, the decision was made to find a laundromat. The entire stay went by without a return call from House Hotels. Had they called we would have added to our list of complaints. The door from the upstairs sleeping quarters would not let people out. After letting two people out that were trapped we taped the latch. This was important to do because all the fire alarms on all three levels had been removed, leaving only the backing plates. Additionally, we made it clear in our booking that we had a party of eleven. There were only 4 forks and a half dozen spoons. The cleanliness in both bathrooms left a lot to be desired. We will not be going to any properties managed by House Hotels in the future. I presently have another VRBO planned for October and hope for better results.
John C.
Stayed 4 nights in Jun 2023