4/10 Poor
Gurjit
Traveled with family and small children
13 December 2024
Liked: Cleanliness
Very Disappointing Stay
I stayed at this hotel with my hockey team, and unfortunately, our experience was far from pleasant. Upon entering our room, my kids discovered weed oil near the light, and there was a strong odor coming from underneath the door. The pool was much smaller than expected, and there was no hot tub, which was a big disappointment.
I also had major issues with the service. I called the front desk over 10 times on Sunday morning to request that my room be freshened up, but no one answered. When I did manage to speak with the front desk, the male staff member was rude and unhelpful. Additionally, they increased our room rate by $100 once they found out we were a hockey team, which felt like price gouging.
To make matters worse, I accidentally left a few personal items behind after checking out. When I called a few hours later to inquire about them, I was informed that they had been thrown away in the garbage.
On a positive note, the lady who served breakfast was very kind and helpful, and she was the only bright spot during our stay.
Overall, I would not recommend this hotel based on my experience. It was overpriced, poorly managed, and the staff’s lack of professionalism made for an extremely frustrating stay.
Gurjit
Stayed 2 nights in Dec 2024