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"The services I got from this hotel has to be the best in all of the hotels I have stayed ever. From the questions I had even before arriving in Zhangjiajie, they were responded to in a timely manner and I felt the genuine urge to help. Even when I arrived, I felt the enthusiasm to help me plan my trip. I was even upgraded to a room with a view. Breakfast was also very good and huge portions. It is also just a 20 minute walk away from one of the Zhangjiajie park entrances which was really convenient. I would just say that it was hard to find the hotel (if you are using western apps)."

"Our stay at this amazing family run hotel was absolutely fantastic. The staff are extremely helpful, often going above and beyond to ensure your have not only a great stay at the hotel but also that you make great memories whilst in Zhangjiajie. I would return here in a heartbeat. "

"Excellent hosts, clean and comfortable rooms, fresh and delicious food. Very highly recommended. We were treated exceptional well during our stay."

"Great host"

"Super helpful hosts with very good English. Shared excellent recommendations for visiting zhangjiajie, Tianmenshan, and local food options. Even helped me get a car when my didi wouldn’t work! Cute night market outside and not far from train station and cable cars. Note the google maps location is wrong, it’s on the other side of the river, more north. Airport pickup was super helpful. Highly recommend. "

"Excellent location. Friendly staff"

"We had a wonderful time at No. 5 from beginning to end. Our room was spacious, very comfortable and modern whilst being right in nature. We were very well looked after by the staff especially Frankie who went above and beyond every day even helping us organise trips and buy tickets and driving us to the entrance of the national park. He was even on hand over Alipay chat to answer questions we had whilst on day trips. Frankie’s dog was also very sweet and warmly greeted us whenever she saw us :) Yama served us wonderful tea and was fascinating to speak to. Overall we really enjoyed our stay and would highly recommend this place. The surrounding area is amazing and we so enjoyed the national park, ancient town and “Grand Canyon”. "

"The room my friend and I stayed in was clean and comfortable. Jerry was also very accomodating and helped my friend and I arrange various excursions around Zhangjiajie. Overall, I would recommend this place for anyone who wishes for friendly service and a stress free trip. "

"Good polite service "