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"Comfortable hotel wit very helpful staff"

"This property, though it’s not near the plaza or Central area of town, is very beautiful and peaceful. I’m so glad we chose this place because as soon as you walk in the staff are more than willing to go above and beyond to help in anyway. The lobby is well appointed and gorgeous. There are two lovely fireplaces, which are lit in the evening. In the lobby, they offer Coka tea and Muna tea For those experiencing altitude sickness. There’s a beautiful gift shop which offers alpaca, scarves and other goods. There’s also a gift shop with local handmade goods. The room with the king size bed was spacious and very clean. There’s a very nice gas heater in the room to keep you warm throughout the night. The bed is very comfortable and the feather pillows keep you Sleeping soundly through the night. The shower has excellent water pressure and the water is very nice and hot. When you walk through the lobby, you will find the dining room and a bar leading out to the beautiful patio with lake views. There’s a bunch of cute guinea pig pigs outside and they have a few alpacas on Property to take pictures with. The breakfast was great with the large variety, so far our best breakfast in Peru. I would definitely recommend this hotel. And, I would definitely stay here multiple times whenever I have the opportunity. Luis, who works at the reception desk is very helpful and all of the reception staff are also helpful."

"Very helpful and happy staff. Hot buffet bkft with options of cooked to order. Laundry service, sent out. Since on a pedestrian only street, pick ups require some walking. The bellman came down 2 blocks to help with luggage s we arrived after dark and had trouble locating the hotel. A wonderful stay!"

"Staff went out of their way to help us when we had some altitude sickness, offering options, including adding anight stay. The night desk, clerk, Katie Loayza especially went out of her way helping us get oxygen and even offering to have a doctor see us if needed, even though she was working alone. Breakfast buffet was very good with lots of options, view lovely and lots of service right outside the door. "

"The hotel is secluded and has an excellent view and a great restaurant. "

"The hotel staff are very friendly and helpful. The location is very quiet and closed to town centre."

"Wonderful staff, spacious clean roof, amazing location!"

"Excellent hotel in Puno center!"

"Good location. Superior room wasn’t the one shown in pictures with nice windows. Clean. Helpful staff. "