The service is absolutely terrible. My wife is 7 months pregnant and there was no elevator in the hotel, so she had to carry some things up a couple flights of stairs. When we entered our room there was no hand towels or toilet paper in the bathroom. We went to call the front desk only to discover the phone and alarm clock cords were cut and therefore inoperable. My wife went down to the front desk to ask for toilet paper, and the hotel manager had the nerve to say "Just wait for housekeeping and they'll give you more" before reluctantly giving her a roll.
Not only did housekeeping not give us ANY toilet paper the rest of our stay, we're pretty sure they stole my wife's jewelry out of our room while we were out. She wore her jewelry once, which was on the night of our wedding (7/17/24). She removed it later that night when we got back to our room and put it back in her jewelry bag, which she kept in one of the compartments of her backpack. When we got home that jewelry bag was nowhere to be found. We called the hotel and asked them to check and see if it was "left" in our room, and they denied at least 4 or 5 times that anything was found in the room. My wife had a necklace with her name on it that was given to her by her father, who passed away when she was only 12 years old, plus her engagement ring. Avoid this place at all costs!!